Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

​

Post: Alfrecell Limited, Clover Nook Industrial Park, Alfreton, Derbyshire DE55 4RD, GB.

Telephone: +44 (0)1773 838000
Email: info@alfrecell.com

​

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

​

• Names and contact details

• Addresses

• Purchase or account history

• Account information

• Website user information (including user journeys and cookie tracking)

• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

​

• Names and contact details

• Addresses

• Payment details (including card or bank information for transfers and direct debits)

• Purchase history

• Account information, including registration details

• Information used for security purposes

• Marketing preferences

We collect or use the following information for service updates or marketing purposes:

​

• Names and contact details

• Addresses

• Marketing preferences

• Location data

• Website and app user journey information

• Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

​

• Identification documents

• Financial transaction information

• Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

• Health and safety information

We collect or use the following information for recruitment purposes:

​

• Contact details (e.g. name, address, telephone number or personal email address)

• National Insurance number

• Employment history (e.g. job application, employment references or secondary employment)

• Education history (e.g. qualifications)

• Right to work information

• Details of any criminal convictions (e.g. Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

• Security clearance details (e.g. basic checks and higher security clearance)

​

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

​

• Consent

• Contract

• Legal obligation

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

​

• Consent

• Contract

• Legal obligation

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

​

• Consent

Our lawful bases for collecting or using personal information for legal requirements are:

​

• Consent

• Contract

• Legal obligation

Our lawful bases for collecting or using personal information for recruitment purposes are:

​

• Consent

• Contract

• Legal obligation

Where we get personal information from:

​

• People directly

• Publicly available sources

• Previous employers

​

How long we keep information

Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

Who we share information with

​

Data processors: Magic Online Solutions t/a OneAgency. This data processor performs website maintenance. 

​

Other organisations

​

• Organisations we’re legally obliged to share personal information with.

​

Your data protection rights

Under data protection law, you have rights including:

​

• Your right of access - You have the right to ask us for copies of your personal data.

• Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

​

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

​

How to complain

​

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

​

Helpline number: 0303 123 1113

Website:https://www.ico.org.uk/make-a-complaint

 

Last updated

7 May 2024

​